FAQs

General Questions

What is the expected manufacturing time?

Most orders are manufactured within 14 working days and then dispatched. Certain products such as Romans, S-Folds and Allusion, may take up to 20 working days to manufacture. On some occasions, lead times can be impacted by, fabric backorders and high demand. Please note manufacture times do not include the delivery time.

Measuring

Can I order blinds using the sizes from a house plan or window schedule?

No. Never order off a house plan, you must measure the actual windows, sizes on a plan are never the size of the actual window.

What tools do I require for measuring?

A metal tape measure is the preferred tool for measuring your windows and doors as they give an accurate reading. A pen or pencil is also handy. You may require a ladder if your windows are particularly high. Having a second person is helpful to hold one end of the tape measure. Some people prefer a laser measure device, we strongly suggest double checking with a tape measure.

Do I need to make any deductions when measuring the blinds?

No. Our systems allow for deductions specific to each individual blind. All you need to do is measure exactly where you would like the blind to fit.

Payment Options

What forms of payment do you accept?

We accept Visa and Mastercard credit cards.

My Orders

How do I track my order?

We email you tracking details on the afternoon that your order has been dispatched, you can use those details to track and trace on the chosen couriers website. We currently use NZ Post, Aramex and PBT Transport depending on parcel size. If at any stage you feel the parcel is taking too long to arrive contact us so we can get right on to it for you.

Can I change a blind once I have placed an order?

Once an order is placed it cannot usually be changed, orders are instantly and automatically processed. If you discover you have made an error please contact us immediately (do not delay) so we can see what can be done. Please note if any changes can be made they must be emailed so there is a record of your change. Where possible we are accommodating but due to being automated and highly efficient sometimes changes can not be made.

Delivery

How long will it take to get my product once its been sent?

Delivery will take a few days, it is best to keep an eye on the tracking details we email you. Please allow extra if your address is Rural or if you are in the South Island.

What happens if I'm not home?

The courier company will leave items in a safe place at the specified address or they will leave a card with a contact phone number so you can make arrangements.

Design Advice

How do I colour match blinds to my exisiting blinds or to previous orders?

The wesbite maintains an order history so you can refer to that. Order you can contct us, before you do though its best you have as many details as possible such as order number, date, blind type and so on.

Can I order or see samples before placing an order?

Yes, this is strongly advised as colours on screen will vary and the do not show texture or opacity. The colour on screen also does not show you the backing colour which also varies fabric to fabric. You can order 10-15 free samples by clicking on the "Order Samples" button. Samples are dispatched on a daily basis and don't take long to arrive.

Child Safety

What is Child Safety in regards to blinds?

Chain Safes fasten chains on blinds to reduce the risk of strangulation of young children. Please do not under estimate the possibility of this occurring. Chain safety devices are required by law in many countries. New Zealand does not currently have legislation for chain safety devices to be added to blind chains, but it is an easy to implement precautionary measure we offer to help keep your loved ones safe. They also provide a neat and tidy look and stop the chain from moving around in a draft. If you opt for the chain safe's at time of order we do not charge extra for these safety devices. If you forget to order them please email us to arrange some being sent out.

What Child Safe options are available?

Romans, Rollers and Verticals can be secured with Chain Safes. Honeycombs and Venetians can be secured with Cleats.

Link to a current news article https://www.stuff.co.nz/nz-new...

Warranty

What warranty is provided?

As all our products are custom made to your order requirements we do not provide a refund if you have changed your mind about a particular purchase so we ask that you choose carefully. If goods are proven faulty, we will arrange to rectify the fault free of charge under the Consumer Guarantees Act. Roller Blind fabrics and Roman Blind fabrics are covered by the fabric suppliers warranty. Components and Manufacture comes with a 5 year warranty*

* Please note Honeycomb Blind and Venetian Blind cords are covered by limited 12 month warranty, these components will wear with regular use. We recommend not locking blinds off in the same place regularly as the mechanism for locking will wear cord over a period of time. As such we cannot place a life expectancy on a cord. Not recommended over high use doors.